Telephone: +44 (0)20 3600 5050

Online Dispute Resolution (ODR)


Online Dispute Resolution (ODR) enables parties in dispute to settle their differences over the internet without attending a face-to-face mediation.  Disputes are resolved through a blend of online tools with a qualified mediator, using real-time confidential discussion rooms over a secure internet site.


ODR services are particularly suitable for corporate business requiring high-volume support for customer service or inter-organisational disputes.  


Online mediation offers a cost effective alternative to conventional mediation, saving parties both time and money whilst reducing the need to arrange a neutral venue at a mutually convenient location.


For further information or to discuss the nature of your dispute and the options available to you, please contact our case advisors by telephone on 020 3600 5050 or by e-mail at





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ADR Group
The Dounsells, Mores Lane, Brentwood, Essex CM14 5RZ

General Office Enquiries
020 3600 5050

Office Hours
Monday to Thursday - 9.00am to 5.30pm
Friday - 9.00am to 5.00pm

Out of Office Contact
Mark Belford +44 7703 308 923

© Copyright ADR Group 2017