Telephone: +44 (0)20 3600 5050

Online Mediation (Video and Telephone)


For many people, the idea of mediating online is a new concept but ADR Group has been promoting its use for many years.  In fact, we have been mediating disputes using video technologies for about 5 years and have now conducted hundreds. 


So, what is online mediation?  



  • Click here to view our online mediation brochure 





How does online mediation differ from “normal” mediation?

Typically, parties to a “normal” mediation will meet face-to-face.  With online mediation, parties use a digital platform, like zoom, to host a virtual meeting.  


How many people can join an online mediation? 

Online mediations can cater for any number of people, spread across any number of locations. 


Do I need to be in the same location as my legal adviser/client?

No, online mediation caters for parties being spread across multiple locations.  For example. you can have your legal advisor, barrister, client and expert etc. all in separate locations.  


What equipment do I need? 

You can access the software using a desktop, laptop, tablet or mobile phone.  The only requirement is a camera/microphone and a reliable internet/mobile data connection. 


Will I be able to see the mediator and/or the other side? 

Yes, like with a traditional face-to-face mediation, the mediator will use a mixture of private and joint sessions during the course of the mediation.  


Can I record the mediation? 

No, prior to the mediation you will be asked to sign an “Agreement to Mediate”.  This agreement details the terms of the mediation and requires your specific agreement that you will not record the mediation.  


How do I book an online mediation? 

That's simple, you can either call us on 020 3600 5050 or contact us by email at   


For further information or to discuss the nature of your dispute and the options available to you, please contact our case advisors by telephone on 020 3600 5050 or by e-mail at





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ADR Group
The Dounsells, Mores Lane, Brentwood, Essex CM14 5RZ

General Office Enquiries
020 3600 5050

Office Hours
Monday to Thursday - 9.00am to 5.30pm
Friday - 9.00am to 5.00pm

Out of Office Contact
Mark Belford +44 7703 308 923

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