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Training - Frequently Asked Questions


ADR Group's FAQ's are split into three sections:


Civil and Commercial / Workplace


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The ADR Group appreciates there are many organisations providing Civil and Commercial Mediation Training.  Here is some information to help you choose the right provider:


I am interested in becoming a mediator but unsure in which field, Civil and Commercial, Family or Workplace?  Can you advise me on which one will be right for me?

Choosing the right course is an important decision.  Mediators should start by thinking about what type of cases they are likely to mediate once qualified.


Commercial Mediation

Civil & Commercial mediation can vary between neighbour disputes with little or no value through to multi-million pound contract disputes.  Litigation proceedings have often started.  Civil and Commercial mediators generally focus more on negotiation rather than relationship building.  


Workplace Mediation

Workplace mediation generally focuses on disputes between employers/employees, team members/line managesr or whole teams within a department.   Disputes often arise at an earlier stage than Commercial mediation.  Workplace mediation focuses on the psychology of conflict, human interests and needs and relationship building as parties will often continue a relationship following the dispute.


Family Mediation

Family mediation focuses solely on separation, divorce, children and finances.  The model used in Family cases is often very different to civil and Commercial or Workplace mediation in that clients usually have multiple one to two hour sessions which can be spread over several months.  Family mediation is highly emotional, often involving child issues and sometimes very complicated issues such as domestic abuse or child abduction.  Therefore the market is much more regulated than Workplace or Civil and Commercial mediation.  The Family Mediation Council (FMC) is the recognised regulatory body for Family mediators.  It is recommended that mediators first look at the Family Mediation Council’s website.  Completing ADR Group’s training programme is the first step in gaining status as an accredited Family Mediator.  Newly trained mediators must then work towards FMC Accreditation (FMCA).  FMC Accreditation is designed to be the standard qualification for family mediators in England and Wales. 


There are so many mediation training providers.  What makes ADR Group’s course different from the rest?

The ADR Group was the first mediation training provider in the UK and was the first to introduce and formalise standards of the professional mediator.   The ADR Group has continued to lead efforts in the development of the field and went on to become founding members of the two recognised regulatory bodies in the UK:

  • Civil Mediation Council (CMC) for Civil and Commercial and Workplace mediation
  • Family Mediation Council (FMC) for family mediation


The ADR Group is represented on both boards – the only provider in the UK to do so.

We are a serious provider leading the field in mediation and other forms of ADR.  We continually invest our efforts in improving our training courses ensuring that they are current and innovative and exceed the minimum requirements of standards set by the accreditation bodies of the CMC and FMC.


Why are your courses more expensive than some other training course providers?

ADR Group training is competitively priced compared with other leading organisations offering similar quality services.  We continually invest in improving our courses, keeping up with and exceeding industry standards.  We also invest heavily in the quality of our trainers ensuring that the team are made up of highly experienced current practising mediators.  Training with the ADR Group will ensure you receive a recognised accreditation.


There are so many course providers that show the Civil Mediation Council  (CMC) logo.  Does this mean their courses are registered  and meet the standards of the Civil Mediation Council?

The Civil Mediation Council (CMC) recognises a large numbers of mediation service providers and these providers are given use of the CMC logo. However, only a handful of these organisations are recognised to provide mediation training.  This causes confusion to potential trainees and some of these mediation service providers offer ‘unrecognised’ training.   Just because a mediation services provider shows the CMC logo, this does not mean their training is registerted by the CMC.  If in doubt, always check with the CMC.  



Civil and Commercial / Workplace


What qualifications or experience do I need to attend the programme?

In order to fully engage in the role play aspects of the course, participants require a strong command of the English language.  There are no other particular course pre-requisites other than willingness to engage in shared learning through role plays and interactive exercises.  Knowledge of law is helpful, but not essential.


Am I able to practice as a mediator once I have successfully completed the course and received my accreditation certificate?

Yes, once you have been accredited you can market yourself as a qualified and accredited mediator.


Is mediation practice regulated in the UK?

There is no mandatory requirement for mediators to be regulated in the UK.  However, it is recommended that mediators follow the CMC’s Practice and Standards.  These can be found on the CMC’s website


How do I pick up my first appointment and get my mediation career going?

Like with any qualification, the onus is on the individual to establish their mediation career.  Helpful advice would be to self-market yourself as well as registering with a mediation provider organisation.  It’s important to remember organisations like the ADR Group can assist in developing your mediation career but should not been seen as a substitute for providing you with your mediation appointments.


Will my accreditation expire?

No.  However, as with any profession it is always recommended to keep up with your practise and standards as prescribed by the Civil Mediation Council.




What Accreditation do I receive on completing the Family Mediator Training course?

You will receive ADR Group’s accredited Family mediator status.  A certificate will be sent to you confirming that you have successfully completed ADR Group’s Family Mediator training.  This accreditation is recognised by the Family Mediation Council as one their approved training courses. 


Completing ADR Group’s training programme is the first step in gaining status as an accredited Family Mediator.  Newly trained mediators must then work towards FMC Accreditation (FMCA).  FMC Accreditation is designed to be the standard qualification for family mediators in England and Wales. 


What is FMCA?

The Family Mediation Council Accreditation (FMCA) is designed to be the standard qualification for Family mediators in England and Wales.  The standards are set by the Family Mediation Council (FMC)


What is the Family Mediation Council?

The Family Mediation Council (FMC) is dedicated to promoting best practice in Family mediation and ensuring that the public can access high-quality mediation services in England and Wales.   Through the Family Mediator Standards Board (FMSB), the FMC set the standards for family mediators.


What do I need to do first after completing my ADR Group training?

Mediators who wish to gain FMC accreditation (FMCA) will need to do so within three years of completing their initial training from an FMC approved training course.  On completion of the course you then need to sign up with an experienced mediator who is a Professional Practice Consultant (PPC).


What if I do not gain FMC Accreditation within 3 years?

If mediators are not able to gain their FMCA within 3 years, if there are exceptional circumstances this may be extended to up to five years with endorsement from the mediator’s Professional Practice Consultant (PPC).  Mediators who have not gained accreditation within this period will need to undertake further training as advised by the FMC. 


What is a Professional Practice Consultant?

Professional practice consultant is designed to ensure that mediators have the guidance, support and help of an experienced consultant or supervisor (who is an experienced mediator, trained and recognised to act as a practice consultant and who must hold and maintain FMCA status).


What is the purpose of Professional Practice Consultancy (“PPC”)?

The purpose of Consultancy is to assist with delegates’ continued professional development, looking at practice, discussing ways in which it can be built upon and identifying areas where the delegate may wish to seek further training or assistance.  Consultancy is seen as a ‘life-long’ professional activity and mediators continue in consultancy towards and beyond qualifying.  Mediators are also required to be in receipt of Consultancy as required by the Family Mediation Council.   


Please note

It is not the responsibility of PPCs to find or organise work for mediators.  This includes providing opportunities to observe and mediate.  Mediators are responsible for their own development, however PPC’s are expected to enthusiastically guide, support and provide links and introductions to others who may help.  Most PPC’’s charge a fee for consultancy.



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