We understand that engaging in mediation is an important business decision. Outlined below are some factors that you may find helpful to consider before making that decision.

Why consider ADR Group?

• Our core expertise
  As the first company in the UK to offer alternative dispute resolution services, ADRg has had over two decades of experience in resolving civil and commercial disputes spanning practically every industry. Over the years we have expanded our national panel of highly skilled accredited mediators to ensure that your dispute will be professionally and sensitively mediated.
  
  

• Independent stance
  Mediation requires the agreement of all parties and this can be a difficult step. However, due to our genuine neutral status, we are able to approach both parties separately to discuss options and ultimately to seek their consent to either proceed to mediation or to advise of another suitable dispute resolution process. All discussions and correspondence take place in confidence and with assured neutrality.
  
  

• Appointing a suitable mediator                                             ADRg’s national panel of mediators are all accredited and trained to the highest standards set by the our regulatory bodies. The choice of mediator rests ultimately with the parties in dispute and/or their legal representatives.
  
  

• Case management                                                                
  Once you have referred a case to ADRg, one of our Mediation Case Advisors will discuss your case requirements, before matching your specific criteria to our national panel of accredited mediators. You will then receive a proposed short-list of suitable mediators. Once a mediator has been selected and agreed by both parties, our Case Management Team will facilitate the administration process to allow parties to proceed to mediation.
  
  

• Professional administration
  Our Case Advisors will liaise with the parties and the mediator to agree a suitable date, time and venue for the mediation. Throughout the process we will offer support and guidance on other issues such as mediation preparation and documentation and communications
  
  

• Transparent costs
  ADRg believes that mediation services should be available to all claims of all sizes. Our uniquely transparent pricing structure opens all claims to the mediation process. Our fees include the mediator’s fees and our administration costs.
              

• Quality assurance                                                               
  As part of our ongoing quality control we maintain a unique feedback system which details up-to-date information and feedback, from both our clients and mediators. This process enable mediators to continually develop and refine existing skill and ensure that current administrative systems are reviewed in order that the highest professional standards can be delivered. Our ISO 9002 accreditation is testimony to our commitment to quality and service

ADRg also offer an online mediation service that enables the parties, and their legal advisers, to facilitate the exchange of mediation documentation and pre-mediation discussions.

Referring a civil or commercial dispute to ADRg is very straight forward and achieved by simply calling one of our Mediation Case Advisors on

0117 9467 180 or completing our Online Case Referral Form »