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Steve Crosland

Workplace Mediator


Practice Overview

Steve specialises in resolution of workplace disputes, blending over 25 years business experience with excellent communication skills and a calm and reassuring inter-personal style.  This has served him well in building trust and reaching solutions in situations of significant change and upheaval.  He has dealt with many complex employee relations issues and disputes involving discipline and grievance at all seniority levels in organisations.
Steve has worked both in the UK and Europe with considerable success in forging effective partnerships and dealing with people as individuals who really do matter. He continues to successfully apply his approach and body of expertise to the process of mediation and coaching. 


Professional Background

Steve has over 20 years of senior experience within large UK and US owned companies, working out of Northern England, London and mainland Europe. Educated to degree level, he is a Chartered Fellow of the CIPD, an Accredited Workplace Mediator and member of the British Psychological Society.

For the last 18 years he has operated at director level leading in the HR design and execution of major restructuring programmes along with business disposal, merger and acquisition activity. He has a successful track record of performing pivotal roles in HR, operations and business governance particularly through periods of significant change and upheaval within organisations. His experience is mainly on the utility and aviation industries and the expertise he has is applicable to a wide range of business sectors.

Most recently he was Director, Human Resources with an international business aviation company working across offices in London, Portugal and Switzerland with a diverse mix of employees located in over 20 countries. Prior to this he worked extensively within the UK utility business after a period working in the public sector.  In these roles he delivered complex and substantial business change agendas involving business transformation and restructuring, TUPE transfers, business integration and due diligence. This fundamentally reshaped the organisations involved and required a substantial shift in the employee relations environment and the wider business culture.

He now operates his own UK wide mediation practice and has a number of UK and European clients in a variety of sectors covering chemicals, transport, media services, financial services and higher education.

Steve combines this with a range of other HR services to businesses covering coaching, organisational development, employee relations and change management.



  • "I have worked with Steve Crosland on a variety of business aspects over the twenty years between 1992 and 2012.The range of business activity including; change management and dispute resolution induced by regulatory change through to exclusive service delivery issues in the private aviation business. Many challenges were faced across different industries, cultures, geographies and commercial pressures. Steve always delivered in a structured professional manner." - Aviation Company Chairman and CEO

  • "I contacted Steve regarding a matter of internal mediation between two employees which had escalated to the point of Employment Tribunal. This was the first external mediation service I had used and I found Steve to be professional, approachable and practical. His preparation was thorough, allowing an understanding of the process of mediation to both employees and managing to achieve the best outcome that I could have expected. I would recommend Steve’s services to any organisation." - HR Business Partner – Financial Services Company

  • "For a number of years I worked with Steve Crosland in a challenging business environment with a broad employee base across Europe.  His approach to resolving disputes is characterised by being thorough and fair, regardless of their complexity and contentiousness. He gets to the core of issues and then arrives at practical, business focused solutions, while bearing in mind the cultural sensitivities of a diverse workforce." - HR Director, EMEA - Digital Marketing Company

  • "I worked with Steve as the business went through periods of great change where the employee relations agenda really was critical to success. He delivers professional, robust solutions with commercial awareness and his expertise proved to be invaluable. On a number of occasions we had some challenging employee disputes and I was impressed by his well-structured and pragmatic approach. His preparation is thorough and his manner is engaging along with his clear goal of reaching an acceptable solution for all concerned."  Vice President, Strategic Planning – US based Technology Company


Other Experience

Steve has previously been Chairman of the Trustee Board of a large occupational pension scheme for a number of years and has worked as a volunteer counsellor with a national charitable organisation. He is a board member of Young Enterprise in the North East of England. 


Personal Interests

Steve is married with one son and lives in Northumberland. He enjoys squash, walking and reading. 


Areas of Specialism

  • Workplace

Get in Touch

ADR Group
The Dounsells, Mores Lane, Brentwood, Essex CM14 5RZ

General Office Enquiries
020 3600 5050

Office Hours
Monday to Thursday - 9.00am to 5.30pm
Friday - 9.00am to 5.00pm

Out of Office Contact
Mark Belford +44 7703 308 923

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