Due to the immense rise in the area of e-commerce, we have also seen a distinct increase in the number of internet related disputes. This has lead to the creation of a process called ODR (Online dispute resolution)

Typically the process can be applied to resolve conflict encountered through the internet commerce or any other dispute where parties value the efficiency and cost savings associated with an innovative dispute resolution facility.

Leading the way with ODR

ADR Group has been pioneering the use of Online Dispute Resolution in conjunction with themediationroom.com. a specialist technology provider. The software driving the technology is designed to the highest specification and can be applied to simple disputes or to complex multi-party cross border disputes.

Internet Disputes

As internet usage continues to expand it becomes increasing necessary to design efficient mechanisms for resolving internet disputes, because traditional mechanisms such as litigation are often time consuming, expensive and disproportionate to the initial transaction.

ADRg has been at the forefront of this development process in the UK and has pioneered an intuitive and user friendly ODR system for the resolution of internet disputes. Parties to an internet dispute are able to communicate with a trained mediator through a confidential web file over a secure internet site. The mediator will work with both parties to help them resolve their differences online.

Consumer rights are protected throughout the process as the consumer is free to walk away at any stage.

To assist the settlement processes, ADRg has worked with key clients in the retail trade and insurance sectors to offer a non-binding recommendation if mediation is not achieved within a predetermined time frame. This system provides certainty to the dispute process by assisting effective dispute management and litigation risk.

ODR has a multitude of applications and we are already working with a number of organisations who use ODR services to support a high volume of dispute resolution as well as provide an alternative for their own internal disputes. By mixing ODR services with more traditional ADR methods ADR Group are able to offer businesses a full conflict resolution management centre.