EU Proposal on ADR and ODR directive and regulation
The European Commission published today proposals on Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR).
The documents can be found on the following website: http://ec.europa.eu/consumers/redress_cons/adr_policy_work_en.htm
The Commission is proposing:
(i) a Directive on consumer ADR to ensure that quality ADR entities exist to deal with contractual disputes arising from the sale of goods and the provision of services by traders; and
(ii) a Regulation on consumer ODR to enable consumers and traders to access directly an online platform which will help to resolve contractual disputes arising from cross-border online transactions through the intervention of an ADR entity complying with the Directive.
ADR Group has extensive experience in ODR having worked for eBay and other online consumer websites. We will be working with our stakeholders and other interested parties in responding to these proposals.
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