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What Others Say

Mediation Services

"After 25 years of good old fashioned litigation I would describe myself as a mediation sceptic, that is, until I experienced Toby Walker and the team at ADR Group who showed me and my clients how it's really done and why it can be relied upon to produce results"

Mediation Services 

"ADR Group is a well-run and efficient service provider.  They listen to your mediation requirements with care and make sure they pair you with a mediator suited to your needs.  Everything is done in a very timely manner.  My first point of call, always" 

Mediation Services 

"ADR Group make organising mediations easy"

Mediation Training 

"I had already trained with a lesser known mediation company, though I wish I hadn't. Once I started to train with ADR Group, I realised how much i'd missed out on and how much I had to gain by training correctly. The trainers at ADR Group were the most helpful, friendly, informative and supportive trainers I could have ever wished for. The training was fun, informative and interesting and I am forever grateful to ADR Group for helping me along the way."

Joanna Nutley

Mediator Training

"I was extremely impressed by both the content and the delivery of the course particularly given the need to deliver it remotely. I have heard colleagues talk about mediation training that they have undertaken recently with other providers and this course would certainly appear to be more comprehensive than those."


Mediation Services

"I must say I was very impressed with the service received from the ADR Group and I will certainly be using you again in the future. Right from the start I was highly impressed with Sam; his responsiveness and communication was excellent."  Legal Counsel  

Our Mediators

Select a specialism

Carolyn Jones

Civil & Commercial and Online Mediator


Practice Overview

Carolyn is a full time mediator, having been a partner and solicitor in private practice with over 25 years experience. Trained as a commercial and banking litigator, Carolyn specialised in corporate and personal insolvency matters from 1996, working with a wide variety of clients.


Having advised on transactions, disputes and complex advisory work for many clients in crisis, Carolyn firmly believes that there is no problem so challenging that people cannot find a way to overcome it.


Professional Background 

Carolyn qualified in 1992. She spent much of her early career in the Courts, conducting much of her own advocacy. She trained at Jaques & Lewis and joined Eversheds on their merger. She took an active role and interest in that firm’s early adoption of ADR. She joined Matthew Arnold & Baldwin as a partner in 2005, where she later became head of a substantial insolvency team, an equity partner, one of the firm’s operational board members and the firm’s London office managing partner. Most recently she was a partner in Dentons UKMEA LLP.



Carolyn Jones at the ADR Group is "very capable, flexible and willing to go the extra mile". Legal 500, 2022. 


Carolyn has featured as a Leader in Field for many years, both in Chambers and Legal 500. Noted as “one of the most client-centred lawyers I have ever come across” and for being “tenacious and extremely able”, Carolyn has built a wide network and a strong profile in her industry and is widely regarded as being both well liked and well respected in equal measure.


Other Experience

Carolyn is a member of R3, the insolvency trade association, a company board director and a mentor. She brings extensive practical and people management experience to her mediation practice.


Carolyn is an accredited and experienced online mediator.


Areas of Specialism

  • Banking
  • Bankruptcy
  • Commercial
  • Company
  • Contract
  • Insolvency

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